Privacy Policy
Welcome to the TooTone London experience! This Privacy Policy outlines how we handle your Personal iInformation when you visit or make a purchase from tootonelondon.com (the "Site").
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at
hello@tootonelondon.com or by mail at the address below to request deletion. We are committed to protecting the privacy of minors and promptly addressing any concerns from parents or guardians.
Personal Information we collect
When you visit the Site, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also gather information about the specific web pages or products you view, the websites or search terms that led you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."
We use various technologies to collect Device Information:
"Cookies" are data files placed on your device or computer, often including an anonymous unique identifier. Learn more about cookies and how to disable them at http://www.allaboutcookies.org.
"Log files" track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to record information about your Site browsing.
When you make a purchase or attempt to do so through the Site, we collect certain information from you. This includes your name, billing address, shipping address, payment information (credit card numbers and PayPal details), email address, and phone number. We refer to this information as "Order Information."
In this Privacy Policy, when we mention "Personal Information," we encompass both Device Information and Order Information.
How we use your Personal Information
We use the Order Information we collect primarily to fulfil orders placed on the Site. This involves processing payment information, arranging shipping, and providing invoices and order confirmations. Additionally, we use this Order Information to:
- Communicate with you
- Screen orders for potential risk or fraud
- Provide information or advertising related to our products or services based on your preferences
The Device Information we collect helps us screen for potential risk and fraud, particularly your IP address. It also aids in enhancing and optimising our Site, generating analytics about customer browsing habits, and assessing the success of marketing and advertising campaigns.
Sharing your Personal Information
We share your Personal Information with third parties to assist us in using it, as described above. For example, we use Shopify to power our online store, and you can learn more about how Shopify handles your Personal Information here.
We also leverage Google Analytics to understand how customers use the Site, and you can read about Google's practices here. You can opt-out of Google Analytics here.
Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more details on how targeted advertising works, visit the Network Advertising Initiative’s educational page.
Opt-out of targeted advertising using these links -
You can also opt out via the Digital Advertising Alliance portal here.
Please be advised that due to the absence of a consistent industry consensus on how to address "Do Not Track" signals, we refrain from adjusting our data collection and usage practices when we identify such a signal from your browser.
Your Rights under GDPR
If you are a European resident, you are entitled under the General Data Protection Regulation (GDPR) to access the personal information we hold about you and request corrections, updates, or deletion. To exercise these rights or if you have questions regarding your personal information, contact us at hello@tootonelondon.com.
Please note that, as a European resident, we process your information to fulfil contracts with you (e.g., when you place an order through the Site) or pursue our legitimate business interests outlined in this policy. Additionally, be aware that your information may be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we retain your Order Information unless you request its deletion.
Changes to Privacy Policy
We may update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons.
Disclaimer
TooTone London Ltd is unrelated to and does not assert any affiliation with legitimate pharmaceutical or medical entities.
Contact Us
For more information, questions, or complaints, contact us at hello@tootonelondon.com or by mail at:
TooTone London LTD
124 City Road
London
United Kingdom
EC1V 2NX
Currency
By using our website, you agree to third parties processing your IP address for currency conversion. The selected currency will be stored in a session cookie in your browser for consistent browsing. Prices will convert to your local currency.